Privacy Policy

1. Introduction

Digiboard Tech Private Limited ("Company," "we," "us," or "our") operates the DigiAds platform (the "Platform"), accessible at digiads.in and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform and Services.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, designation, and billing address when you create an Account.
• Payment Information: Payment card details, bank account information, and transaction history processed through our payment partners.
• Content: Advertising creatives, media files, campaign configurations, and other content you upload or create on the Platform.
• Communications: Messages, feedback, support requests, and correspondence you send to us.
• Screen Information: Details about digital screens registered on the Platform, including location, specifications, photos, and pricing.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, click patterns, time spent on the Platform, and navigation paths.
• Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and collect analytics data (see Section 7).

2.3 Information from Third Parties

We may receive information about you from third-party services you integrate with DigiAds, payment processors, identity verification services, and publicly available sources.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and Services;
• Process transactions, manage billing, and send payment confirmations;
• Communicate with you about your Account, campaigns, and support requests;
• Send promotional communications (with your consent, where required);
• Analyze usage patterns to improve user experience and develop new features;
• Generate aggregated analytics and reports for screen performance;
• Detect, prevent, and address fraud, security issues, and technical problems;
• Comply with legal obligations and enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Recipient	Purpose
Screen Owners / Advertisers	To facilitate campaign bookings, display relevant campaign and screen information between marketplace participants.
Service Providers	Third-party vendors who assist with hosting, payment processing, analytics, email delivery, and customer support.
Legal Authorities	When required by law, court order, or governmental request, or to protect our rights and safety.
Business Transfers	In connection with a merger, acquisition, reorganization, or sale of assets.
With Your Consent	When you explicitly authorize us to share your information with a third party.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest;
• Access controls and role-based permissions;
• Regular security audits and vulnerability assessments;
• Secure cloud infrastructure with encrypted backups;
• Employee training on data protection best practices.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your Account is active or as needed to provide the Services. We may retain certain information for longer periods as required by law, for legitimate business purposes (such as resolving disputes and enforcing agreements), or to comply with our legal obligations.

When we no longer need your personal information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the Platform to function properly (authentication, security, preferences).
• Analytics Cookies: Help us understand how users interact with the Platform to improve our Services.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal data for certain purposes.
• Withdrawal of Consent: Withdraw your consent to processing at any time (without affecting the lawfulness of prior processing).

To exercise any of these rights, please contact us at support@digiads.in. We will respond within 30 days.

9. International Data Transfers

Your information may be stored and processed in India and other countries where our service providers operate. By using the Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect your data during international transfers.

10. GDPR Compliance

For users in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Platform and preventing fraud.
• Consent: Processing based on your explicit consent (e.g., marketing communications).
• Legal Obligations: Processing required to comply with applicable laws.

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.

11. Children's Privacy

DigiAds is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at support@digiads.in and we will promptly delete such information.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Digiboard Tech Private Limited
Stirring Minds, 2-A/3, Kundan Mansion, Asaf Ali Rd
New Delhi, Delhi 110002, India
Email: support@digiads.in
Sales: sales@digiads.in
Data Protection Officer: dpo@digiads.in